Frequently Asked Questions
Everything you need to know about shopping with Silolis
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 5-7 business days depending on your location within the country.
What is the Silolis return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, Silolis ships to a select list of international destinations. Shipping costs and delivery times vary by region and are calculated at checkout.
How do I contact customer support?
Our support team is available via the 'Contact Us' page on our website or by emailing [email protected]. We strive to respond to all inquiries within 24 hours.